We want you to be confident ordering from us. This page explains exactly what we can and cannot take back, and why.
Damaged, defective or wrong item
If your order arrives damaged, tampered with, past its use-by date, or is not what you ordered, we will replace it or refund you in full.
Tell us within 48 hours of delivery at nexxgenework@gmail.com with your order number and a photograph of the outer box and the product. We will arrange a pickup or a replacement at our cost. No further questions.
Unopened packs
An unopened pack with its seal intact can be returned within 7 days of delivery. Once we receive it and confirm the seal is unbroken, we refund the full amount to your original payment method within 5 to 7 working days.
Opened packs
For food-safety reasons we cannot accept the return of a pack once the seal is broken. This is standard for ingestible products in India and it protects every customer who orders after you.
If you have opened a pack and are unhappy with it, please still write to us. We would rather hear from you and understand what went wrong than have you stay quiet.
Refund timelines
Approved refunds are issued to the original payment method within 5 to 7 working days. For Cash on Delivery orders we refund by bank transfer, and we will ask you for account details at that point.
Cancelling an order
You can cancel any order before it is dispatched by emailing us. Once the parcel has left our warehouse it can no longer be cancelled, but the returns terms above still apply.
Contact
Arantya Lifestyle · nexxgenework@gmail.com · +91 62045 62338